The Zimbabwe National Organisation of Associations and Residents Trust (ZNOART) will host the Annual Residents Service Delivery Conference 2026 on 20 March 2026 at Cresta Msasa Lodge bringing together government institutions, local authorities, regulators, service providers, businesses, and residents to review the state of service delivery in Zimbabwe.
The conference will run under the theme:”Citizen-Centric Service Delivery: Putting Residents First.”
The Conference aims to strengthen collaboration between communities and service providers while promoting accountability, transparency, and improved public service standards.
ZNOART National Chairman, Shalvar Chikomba, said the conference aligns with national development priorities and supports government efforts to ensure that residents receive quality services.
“This initiative is in support of Government efforts as we seek to ensure that ratepayers get value for their money and that policies set by Government are fully implemented,” said Chikomba.
He added that the conference will also focus on empowering residents to actively participate in monitoring service delivery and evaluating the performance of service providers.
Key Stakeholders and Participants
Service providers expected to attend include local authorities and key national institutions such as:
ZESA Holdings, Zimbabwe Energy Regulatory Authority and Zimbabwe National Road Administration.
Government oversight and regulatory bodies will also participate, including Zimbabwe Anti-Corruption Commission, Insurance and Pensions Commission, the Parliamentary Portfolio Committee on Local Government, chaired by Maximore Njanji.
Focus Areas
Discussions will be guided by the Minimum Service Delivery Standards Framework, focusing on:, water supply and sanitation, solid waste management, roads and public lighting, corporate governance, public health, environmental management and housing and community services.
The conference will provide a vital platform for engagement on practical solutions to improve service delivery across communities.
Recognition and Awards
A major highlight will be the Residents’ Appreciation and Certification Ceremony, where service providers will be recognised for excellence and impactful partnerships.
Awards will be presented in the following categories:
Water Provision, public-Private Partnerships, urban Transportation, waste Management, environmental Protection, water and Sanitation, land Development, infrastructure Development, community Development and urban Parking
ZNOART noted that the recognition programme is designed to promote best practices, encourage accountability, and celebrate organisations making a positive impact in communities.
Conference Outlook
The conference is expected to attract participants from across Zimbabwe, including residents’ associations, government agencies, private sector players, and development partners.
Through initiatives such as this, ZNOART continues to champion citizen participation, transparency, and accountability in service delivery, in line with its mission to empower residents and strengthen community governance systems nationwide.