By Desire Tshuma
MUTARE — Leaders of Mutare’s commuter omnibus operators and rank marshalls have appealed to Mutare City Council and government authorities for mercy, saying a widening crackdown is targeting people who fill a critical transport gap the state cannot cover.
The plea comes as arrests and fines continue across the city, with operators and marshalls saying they are being picked up at ranks, on routes, and even at their homes in residential areas.
Herman Nyika, chairman of Mawhindi 4ED, said the sector keeps Mutare moving and should not be treated as criminal.
“We are asking the government and council to have mercy on us. Targeting Mawhindi and Rank Marshalls is not good. We are not criminals. We help commuters get to work and back home every day because the government cannot provide enough transport for workers,” Nyika said.
“Our members are being arrested even at their homes in the locations and are made to pay a $200 fine. That is too much for people who are just trying to earn a living and serve the public.”
Mawhindi refers to the informal commuter omnibus operators who dominate Mutare’s routes, while Rank Marshalls manage passenger loading and order at ranks. Both groups argue they have stepped in where ZUPCO and private operators fall short, especially during peak hours.
Nyika added that the sector supports government policy direction and is aligned with the administration’s broader agenda.
“We are also in support of CAB3. We want to work with government, not against it. All we ask is for recognition and fair treatment as we continue serving the people of Mutare,” he said.
Mutare City Council has intensified enforcement against unregistered operators, touting, and violations of city by-laws in recent weeks, citing traffic congestion and disorder at ranks. Council officials have not yet responded to the latest appeal for leniency.
Commuters interviewed at Sakubva and Chikanga ranks said the Mawhindi and marshalls provide transport when formal services are unavailable or delayed.
For now, operators say they will continue running while engaging authorities to find a middle ground that allows them to operate legally without crippling fines and arrests.