By Wallace Mawire
Fastjet Zimbabwe has apologized to it’s customers saying
“We Have Not Been on Time. We Are Sorry”.
In an Open Letter to All fastjet Zimbabwe Customers released recently by Nunurai Ndawana, Fastjet Zimbabwe Spokesperson, the airline advised passengers,trade and business diaspora of improved business service.
Ndawana said as Fastjet celebrates it’s 10th anniversary, they are taking this moment to reflect on a decade of flights and, more importantly, their operations in the past ten years.
He said the airline takes pride in it’s industry-leading On-Time Performance (OTP). He said since their inaugural flight on 28 October 2015, their performance has been a major contributor to their success.
Ndawana said the performance is not just an element of pride for them, but a commitment to delivering the award-winning fastjet service that customers have grown accustomed to.
He however, said over the past few weeks, their on-time performance has not been at the level they would like it to be. He said they have delayed customers and, in some cases, amalgamated flights, resulting in disappointing valued customers.
“For this, we are sorry. We sincerely apologise for the service degradation and disappointment,”Ndawana said.
He said several issues within and beyond their control have caused the disruptions. He also assured customers that their teams are working on corrective and remedial actions to address the challenges.
Ndawana said Fastjet aims to regain customer trust and continue to deliver the service they have grown accustomed to.